o999's Privacy Policy
Find out clearly how your personal information is collected, where it is used, and how it is kept secure.
1. Introduction & Scope
o999 ("we", "us", or "the platform") operates an online casino and cricket betting service for users in Bangladesh. This privacy policy sets out what personal information we collect from users through our website o999.bar, how we process and store that information, and when or under what circumstances we share it with third parties.
This policy applies to all users of the service — whether you hold a registered account or simply browse the website. Continuing to use the platform will be taken as your consent to all the terms of this policy. If you do not agree, please refrain from using our services.
2. Information We Collect
We collect your information under the following categories:
2.1 Information You Provide Directly
When you create an account, make a deposit, or contact support, we may collect the following information:
- Full name and date of birth
- Email address and mobile number
- National ID (NID) or passport details (for identity verification purposes)
- Payment information — such as bKash, Nagad, Rocket, or Upay account numbers and bank account details
- Any additional information you provide yourself when contacting the support team
2.2 Automatically Collected Information
When you use o999, certain technical information is logged automatically:
- IP address and device type
- Browser type and operating system version
- Time and duration of your browsing session
- Page visits, click patterns, and time spent on each game or section
- Referral source (the link or channel through which you arrived)
2.3 Cookies & Similar Technologies
We use cookies and local storage technology to keep your session active, remember your preferences, and improve site performance. You can block cookies through your browser settings, but some features may not work properly if you do.
3. Purposes for Using Your Information
Collected information is used for the following legitimate purposes:
- Account creation, verification, and management
- Processing financial transactions — completing deposits and withdrawals
- Providing applicable bonuses and promotional offers
- Ensuring platform security and preventing fraud
- Providing 24/7 customer support — via live chat and email
- Enforcing responsible gaming policies
- Running analytics to improve site usability
- Fulfilling legal obligations
We do not sell your information to third parties for marketing or advertising purposes.
Who We Share Information With
4. Disclosure of Information to Third Parties
o999 does not, as a matter of policy, share your personal information with third parties. However, information may be disclosed in the following limited circumstances:
4.1 Service Provider Partners
Payment processors (such as technology partners associated with bKash, Nagad, Rocket, and Upay) and technical infrastructure providers receive only the minimum information necessary to carry out their specific tasks. They are bound by confidentiality agreements with us.
4.2 Legal Obligations
If information must be disclosed as part of a valid court order, government investigation, or legal process, we will do so in compliance with applicable law. Where possible, we will endeavour to notify you in advance.
4.3 Fraud & Security Investigations
In the event of suspected fraudulent transactions or security breaches, limited information may be shared with relevant investigating bodies.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred. In such cases, the new party will also be required to comply with this same privacy policy.
5. Data Protection & Security
o999 takes both technical and administrative measures to keep your information secure:
- SSL Encryption: All data transmissions are protected by TLS encryption, preventing third parties from reading your information.
- Restricted Access: Only authorised staff may access user information, and only for specific work purposes.
- Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
- Password Hashing: Your account password is never stored in plain text — only an encrypted hash is retained.
- Account Monitoring: Unusual login activity or transaction behaviour is detected and reviewed automatically.
However, no method on the internet is one hundred percent secure. Even with the highest level of precaution, we cannot guarantee complete security. The security of your account also depends in part on you — use a strong password and do not share it with anyone.
User Rights & Controls
6. Your Rights Regarding Your Information
By using the o999 platform, you retain the following rights:
6.1 Right to Access
You can find out at any time what information we hold about you. To make this request, contact our support team.
6.2 Right to Correction
If any of your information is incorrect, you may request that it be corrected. After verifying your identity, we will make the necessary changes as quickly as possible.
6.3 Right to Request Deletion
You may request that your personal information be deleted. However, we may be required to retain certain information for a specified period due to legal or regulatory obligations.
6.4 Right to Object to Processing
You have the right to object to your information being used for specific purposes. However, this may limit the services available to you.
6.5 After Account Closure
When an account is closed, we will retain the minimum necessary information for a defined period to meet legal and financial reporting requirements, after which it will be securely deleted.
7. Data Retention Period
We retain your information only for as long as it is needed for the relevant purpose or a legal obligation remains in force. Generally:
- Active account data — for as long as the account remains open
- Transaction records and financial data — as required by law
- Support conversation history — for quality assurance and dispute resolution
- Technical logs — for a defined security review cycle
Once the designated period has passed, information is securely deleted or anonymised.
8. Protection of Children & Minors
o999 services are intended only for persons aged 21 or older. We do not knowingly collect information from minors. Age is verified at the time of account creation. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.
9. Transfer of Information Outside Bangladesh
Although o999 is primarily a Bangladesh-focused service, some technical infrastructure (servers, cloud services) may be located internationally. In such cases:
- Data is always transferred in an encrypted state.
- The receiving party is required to maintain equivalent data protection standards.
- Such transfers are limited strictly to what is necessary for operating the service.
10. Changes to This Policy
o999 reserves the right to review and update this privacy policy from time to time. If any significant changes are made:
- The updated policy will be published on this page.
- The date of the change will be clearly stated.
- Registered users may be notified by email in the case of important changes.
If you continue to use the platform after changes have been made, you will be considered to have agreed to the new policy. We therefore recommend reviewing this page regularly.
11. Responsible Gaming & Data Protection
o999 treats responsible gaming as its highest priority. To that end, we analyse your gaming activity in order to:
- Identify patterns of unusual or problematic behaviour.
- Effectively apply self-exclusion or deposit limit features.
- Offer assistance where needed.
For more details on responsible gaming, please visit our Responsible Gaming page.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our 24/7 support team. We are able to assist in both Bengali and English.
Contact Methods
For requests relating to personal information, please email from the address registered to your account so that your identity can be verified.